Shipping & Returns FAQ

Shipping Times

We use USPS first class mail, and due to the extra volume of the Holiday season, you should expect to receive your beautiful new piece within 2 weeks! As soon as your order is sent you will receive a tracking number in your email and/or by phone. 

Shipping Options at Checkout

  • Free Standard Shipping - All of the products on on the store feature free shipping via USPS.
  • Priority Shipping - Expedited USPS (offered at checkout for a flat rate of $8.00) 

6-Month Hidden Truth Warranty - Shop with Confidence

We know accidents can happen, and you can rest assured!  Each piece has a six month guarantee. Should any repairs be needed, simply mail back your piece and we'll make sure it is fully repaired like new! If there is a problem with your order, please be sure to contact us immediately. Email ashley [at] hiddentruthjewelry.com for support. 

Returns Policy

We're happy to process your return within 30 days of you receipt of shipment.

Click here to start your return in our Returns Center.

Returns Policy: Once your items are delivered, you have 7 days from the date of delivery to ship them back to us for a full refund. Returns shipped after the first 7 days will be eligible for store credit (store credits never expire). After 30 days, all sales are FINAL and returns will not be accepted.

  • Note: All Flash Sale and Custom Piece purchases are final, and not eligible for return.

Return Instructions:  Click here to start your returnAll returns must include a tracking number (USPS, UPS, FedEx). Please provide us with the tracking number for your return (email Ashley [at] hiddentruthjewelry.com). Failure to do so may delay the processing of your return/credit

Exchanges: Any piece can be returned with 30 days for full store credit (store credits never expire and can be used for anything in our online store).